Search Marketing explained

Last year the search marketing industry was worth £2.15 billion.

That sounds like quite a bit of money doesn’t it, especially if you don’t really understand what it is and why it’s an integral part of your marketing mix.

Most brands/ businesses have now understood that the internet is here to stay and that if they are going to survive they need to have a presence in front of their consumers online. So, let’s take a quick look at what it’s all about and how to get the most out of search for your objectives.

So what is search media?

Search is not just about SEO (Search Engine Optimisation) and PPC (Pay Per Click), in fact there are many aspects to a search campaign which, could further include; Google content placement targeting (otherwise known as GDN – Google Display Networks), Search Affiliates (networks of websites that you can place media on through a partner), Universal Search (which includes news feeds, video and images), Search re-targeting (specifically targeting those that have already engaged with one of your ads), Social Search, Mobile search, Live search… the list goes on.

That sounds interesting I hear you say but what does that actually mean? The bottom line is by adding search to your marketing mix YOU WILL strengthen your online presence, increase your visibility and in turn increase your business revenue.

And what makes a good plan?

At the offset you need to have a clear objective, do you want to increase awareness or generate sales leads for example. Quite often the conversion is the most important aspect of a plan but also the part that is given least attention. If you have a search plan that doesn’t complete the whole journey then you will likely end up spending money on traffic but losing money on conversions.

Ensure that your plan includes detailed cost breakdown and an attribution of value to each stage of clicks along the user journey. It should have detailed audience demographics and targeting information. If you have an agency doing the plan, interrogate the drop off rates and conversion rates for each stage of the journey, challenge how they will maintain visibility against competitors and ask about their management and optimisation. It’s all very well getting a campaign up and running but the internet bidding world is fierce and you need to stay on top of it.

It’s also a good idea to test your creative whether Ad copy, display or further along the user journey on your landing pages. Try a couple of versions; this is known as A/B or multivariate testing. Which creative performs better? You may find one gets higher CTR but the other drives more actions, work to get the message right for your user.

How do you maximise on your return.

Businesses are shifting their spend to be more weighted towards digital with a focus on PPC and SEO but most are still keen to see more spent on search media in general. Feedback shows that they feel they have an at least adequate return for spend due to its track-ability and therefore accountability.

But is adequate enough? Hardly, continually challenge the cost to conversion, what are you paying per click and how many clicks are you getting (CPC to CTR), are you scaling the spend in line with the reach, unlike some traditional media planning models, online search is very manageable and controllable so take advantage. Always remember to review against your original objectives; what did you decide was going to deem this campaign successful? Is it?

Is that it?

Hopefully that gives you a basic understanding of what search marketing is about but remember it’s a constant cycle:

Plan, Challenge, Review, Optimise, Plan, Challenge, Review, Optimise, Plan, Challenge… you get the idea.

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content is king

The internet serves billions of users across the globe and is composed of millions of networks linked to deliver a vast array of content.

But there is a lot of bad content. I’m sure you’ve all come across something that looks dull, irrelevant or confusing.

So what makes good content?

You make good content. Or at least if you want your site to be interesting you should be creating good content. So where do you start to ensure that your target audience will stay on your site once they find it?

  • First things first, ask yourself, what’s the purpose of your website? Define your purpose at the beginning, before you even write the first piece of content. Otherwise you’ll waste time and money going round in circles trying to find a reason for writing content.
  • Who are you talking to? What is the best way to communicate with these people? Do you actually need a website or is it a blog that you need?
  • Content is king to both your visitors and to search engines. Don’t just fill the white space, research and plan what you have to say then clearly structure your delivery.
  • Don’t overcomplicate your language, use straight forward words that your users will understand. It’s also worth noting that the passive voice gets a better response…
  • Hone your humour, informal language doesn’t always result in popularity. Again consider who will be reading what you write and run a sarcasm check before you publish it.
  • Most importantly proof your copy and check for spelling mistakes. There’s nothing worse than having your audience send a smug note informing you of an error!

And finally but very importantly, if you can pretty up your site with some visual imagery that’s great, users react to well laid out and considered sites, but don’t get distracted, content is still king.

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Is privacy dead?

We’re all used to ticking opt out boxes to keep our details hidden but in a world where everyone is connected over the media of the internet, is the ability to control who has access really that secure?

I’ve had this debate with so many clients, friends and family members and it comes hand in hand with just about every mention of Facebook (I’ll point out now that 95% of these conversations are with older generations).

How many times have I heard ‘But I don’t want people to know what I’m up to every minute of the day’ and then two seconds later a shrieking squeal followed by ‘Ooh look at that picture, my how he’s grown! Quick flick through the other pictures so I can see…’

There are many critics of the internet, Steve Rambam a private investigator specialising in internet cases once said ‘Privacy is dead – get over it’. He may be right, if someone digs hard enough they could probably find some dirt on me but I publicly display what I want people to see and control how that is presented. It seems more that it’s the lack of understanding that people are afraid of.

So in simple words these are the things you need to check for if you’re nervous:

  • Who your information will be passed to
  • Why the information is being collected (if you allow it to be)
  • How the information will be used and when
  • How you can access information the organisation holds about you

All this can be found in any disclaimer for any site you visit or use.

With particular reference to Facebook, read this blog by my friend and colleague Jim. Here he talks specifically about Facebook Privacy. I think you’ll find it very useful.

I don’t really have an answer for you all, being immersed in the digital world I suppose I have more trust in it, I’m just as wary of the next door neighbour who constantly tries to steal my raspberries, the man in the shop who tries to short change me and the estate agents not doing a very good job of selling my house. None of whom I deal with online.

I guess really it’s just having the understanding to make an informed decision about what you share… what do you think?

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What’s all this noise about?

Social media is often met with scepticism when you’re trying to entice a client into their brand interaction world online. The majority don’t want to poke their head above the parapet for fear of being shot down in flames by their consumers, but really it’s not that scary if you approach it in a sensible way.

Start with monitoring what people say about your brand, you can subscribe to services such as Brandwatch to do this. Companies like this will gather data from all different types of blogs including micro blogs like twitter, plus larger blogs like WordPress and Blogger. It will also gather information on your mentions from video and image sites like YouTube and Flickr plus social networks and news sites to name but a few.

Once collected the data is cleansed and analysed for you. By subscribing to a brand monitoring service you will be able to filter through all the online noise and establish who is saying what about your brand including what they’re saying, where they’re saying it and how often. Is it positive or negative? Are other people responding?

By understanding the platform of social interaction surrounding your brand you will be better placed to engage in a considered and appropriate way.

If you’re still not sure most services such as Brandwatch offer a free trial or demo so have  look around and see who’s talking about you.

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Bad Apple

Shortly after the announcement that Apple point-blank refuse to support Adobe Flash for the iPhone they are now forcing you to share location information. The penalty if you don’t means you can’t download new apps from their iTunes store.

This latest control idea comes hand in hand with the launch of the new iPhone V4, its supporting operating system and the company’s new advertising platform.

Users can opt out if they don’t want to be served targeted ads after jumping through a few hoops, but it’s a black and white option if you don’t share your location information with the company, if you decide against letting the world know where you at every given moment you also won’t have access to new apps from the iTunes store.

Full terms and conditions here: T&Cs

Seriously Apple, pipe down.apple logo gone bad

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W3C explained

One of the most common discussions when talking with a client about the delivery of a site or web application is whether or not ‘it’s to standard’ but what does this actually mean?

The W3C or World Wide Web Consortium (3 W’s and a ‘C’ for consortium) is the main international standards organisation for the World Wide Web. The organisation is headed up by none other than Sir Tim Berners-Lee and consists of a number of some 350 odd members who continuously develop the standards for the web.

So what does that mean? Well, by having a regulatory body for web standards it ensures that all developers around the world web use a compliant standard coding style and that means that you won’t get errors which in short (and this is the bit the client will like) that means it will save time and money.

Now if you want to sound extra clever you can explain to Mr Client that validated webpage’s are accessible, browser compatible, error free, fast loading, and properly indexed in the search engines. This is good because your target audience and Google will like you.

If you don’t tick the above boxes by not having validated webpage’s the opposite will happen and no-one will like your site. So that’s what it all means, simple really.

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Achieving digital balance

The online world evolves at such a breakneck speed it’s easy to get sidetracked by the latest shiny gadget or cutting edge technology.

Once we lived in a world where clients would phone up and say ‘We want a website’, now more often than not the call I take is ‘I saw this and I want one for our businesses’.

The key is to strive for digital balance. Remember the business requirement but add in enough innovation and excitement to keep your client and the audience enticed. By delivering a balanced media plan you will achieve a greater ROI by allocating accountability and measurement to each media chosen. By being media and technology neutral your results will be integrated and effective.

I’m not saying that you should ignore new technologies and only rely on the tried and tested, absolutely not, but don’t just adopt technology for technology’s sake.

Start with your staple ingredients of a tried and tested planning model, add in a dash of innovation, a spoonful of pioneering technology, a splash of something daring then check it against your ROI model.

If it all adds up you’re on way to achieving your digital balance.

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The new X-Box ‘Kinect’

It’s ‘sleeker, smaller and quieter’ and according to the Vice president of Microsoft, the X-Box 360 ‘Kinect’ is the next revolution in gaming.

With 250GB HD and built-in wi-fi the console brings you technologies that allow you to use your voice as a control, plus movement and gestures.  The team at Microsoft have created new partnerships with the likes of ESPN in order to build more intelligent software that recognise you and your opponents to add in more interactive dimensions to the world of gaming.

You might worry that this will be detrimental to the quality you expect to receive as historically we’ve all experienced rich high-definition video but Microsoft promise they’re not moving away from delivering this quality and look to better their three massive blockbusters: Halo, Gears of War and Call of Duty.

One for your wish list to Santa, the ‘Kinect’ is due to hit stores by the end of this year.

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Know your audience, know your keywords.

Or ‘secret’ words as one particular client of mine likes to call them, but honestly, there’s no black magic or secret formula involved, if you know your audience you should know your keywords.

A Keyword is simply a word that users commonly use when searching on the internet for particular information. If you get into the mindset of your users and understand the keywords they use when searching, then you can increase your keyword density (number of times a keyword is used on your site) to boost your natural rankings within search engines.

This is part of the Search Engine Optimisation (SEO) process which is fundamental to the visibility of your site against competing sites online. By knowing your target audience and optimising for their journey and not yours you will be favoured by the search engines and therefore they will recommend your site above others.

Get the basics right first. Make sure you have correctly identified your target market, understand the language they are using and try where you can to include these keywords in your site. You will of course still have to use the language that you need to sell your product or services so make sure that you don’t lose the relevance to your site along the way. The key is balance.

Get the balance right though and you will generate a higher volume of quality visitors to your site which in turn will help your conversion rates and boost your business.

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Blue lego bricks

Ironic that I’m typing this on my iPhone but numbered are the days that I shall do so. I’m getting pretty fed up with the battle between Apple and Adobe. Anyone else out there have a view on this?

Adobe took a big step towards reconciliation recently and announced their ‘Packager for iPhone’ tool. The Packager is a key aspect of Adobe’s CS5 update to its flagship creative suite, due for release to the market just days after Apple’s damning words iterated by the ‘legendary’ Steve Jobs.

At a recent Apple meeting he announced an amendment to their app development terms and conditions effectively banning the use of Flash.

So I’m looking into the HTC Evo 4G, it looks pretty good. Perhaps we can turn all the abandoned iPhones into a work of art, each one can resemble a blue Lego brick, we can call it ‘In the absence of flash’…

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